HR·Recurring weekly problems
Every new hire triggers two hours of forms. Half of them come back blank.
The recurring tasks I see most often in this department. Pick the one that hurt most last month.
Recruitment intake: CVs arriving in an inbox and filtered by hand
When a role is open, CVs arrive at a generic HR inbox or the hiring manager's inbox. Someone opens each one, reads the summary, decides whether it fits, and files the candidate into a spreadsheet. Most CVs are never answered.
- Volume
- dozens to hundreds per role
- By hand
- days of hiring manager or HR time per role; slow hiring
Onboarding paperwork assembled and sent by hand
Every new hire triggers the same packet: contract, NDA, handbook, equipment form, emergency contact sheet, tax forms. Each one is pulled from a shared-drive folder, personalised with the new person's details, sent by email, and chased until returned.
- Volume
- every hire
- By hand
- 2-4 hours per hire; documents incomplete at start date; poor first day
Time-off requests handled by email or WhatsApp
Employees request holidays, sick days, and personal leave through whatever channel is easiest. Someone maintains a shared calendar or spreadsheet by hand to track who's off when. Clashes between team members are spotted late.
- Volume
- daily trickle across the firm
- By hand
- hours per week of admin; clashes cause staffing gaps
→If any of these sound like your week, a small machine can probably fix it. I've built fixes for problems exactly like these.
ESAEuropean Space Agency. Ariane rockets and satellites. 23 countries, ~3,000 staff.
Air FranceFrance's national airline. ~40,000 staff.
BBVAOne of Europe's 20 largest banks. ~125,000 staff.
KLMThe world's oldest airline, since 1919. ~35,000 staff.
NSDutch national rail. 1.2 million passengers a day. ~20,000 staff.
I built software used by 50,000 people every month with the teams above. The work in this department is simpler than that.