Not a tool your team has to learn. A small machine that takes one recurring job off their desk and gives it back to you as time.
Field service tickets filled in on paper or photographed, and warranty claims each manufacturer wants in its own format.
The technician’s ticket gets re-keyed into the dealer system, and the claim goes in by hand, one manufacturer at a time. The bottleneck isn’t the admin hours, it’s how long the money sits waiting to be reimbursed.
Deliveries arrive with a paper note or an emailed PDF. Someone cross-checks the note against the original order, marks received quantities, and files the note in a binder or folder. Discrepancies are sometimes noticed weeks later when the invoice doesn't match.
When something needs ordering — raw materials, office supplies, specialist services — someone writes a purchase order in Word or as an email to the supplier. The order details are then retyped into the accounting system when the invoice arrives weeks later.
Clients call or email to ask 'where are we on X' — the status of a case, an order, a repair, a project. Someone checks the internal system and replies. The information is already in the system; the client simply has no way to see it themselves.
The number that decides all of this is your volume. Everything else on this page is a guess until I know it.
A machine reads one document in about 40 seconds, for roughly ten cents, scanned or digital, and gets close to zero fields wrong. A person takes between two and ten minutes, and the error rate climbs when they are tired. That is the cost per service ticket.
Pre-production. Real numbers.
To be plain: I have not worked with equipment dealers yet. What I have built is supplier-document extraction for a multi-site group, which is the same shape of problem as warranty and parts paperwork.
I have built satellite software, and B2B systems used by around 50,000 people a month, where a bug means a payment does not clear.
The same engineering, pointed at a sixty-person shop. What changes is the ceremony, not the quality.
30 minutes, free. You tell me how many come through in a week. I tell you whether a machine can take it off your desk, what it would take to build, and what it would cost. If it isn't worth building, I say so on the call.
Let's talk