Every RFQ that lands gets read by a person before it reaches an estimator.
Not a tool your team has to learn. A small machine that takes one recurring job off their desk and gives it back to you as time.
01 · What arrives
RFQs arriving as emailed PDFs, drawings and spec sheets, each formatted however the customer felt like formatting it.
Someone opens every email, works out what it is, decides which machine and which estimator it belongs to, and re-keys it. At volume that is a person’s morning, every morning. And quoting turnaround decides won work.
02 · Where it shows up
Incoming quote requests as free-text emails
New customers email their requests as prose — sometimes with PDF specs attached, sometimes describing the problem in plain text. Someone reads each one, figures out what's being asked, and routes it to the right salesperson, engineer, or project lead.
Volume
dozens per week with seasonal peaks
By hand
1-2 hours per day of triage; slow first response loses deals
Quotes built by hand from a spreadsheet or Word template
Every quote is a one-off document. The salesperson opens the template, copies the last similar quote, edits the line items, checks pricing in a separate list or email thread, and recalculates the totals by hand. Errors in totals occasionally get sent out.
Volume
dozens of quotes per week
By hand
30-60 min per quote; pricing errors; stale templates cause rework
Order entry from a confirmed quote retyped into the ERP
When a customer accepts a quote, someone re-keys the line items, prices, and delivery details into the ERP to generate the sales order. The information already exists in the quote document but there's no link between the two systems.
Volume
every order
By hand
10-20 min per order; mismatches surface as disputes at invoicing
Incoming job orders scattered across inboxes and messaging apps
New work requests arrive across email, WhatsApp photos, phone calls, web forms — and no single inbox owns them. Someone re-types each one into the planning system every morning; occasionally a job falls through the cracks.
Volume
daily; 10-30+ new requests per week
By hand
several hours per week across the ops team; 1-2 missed jobs per quarter
Project documents landing in a shared mailbox nobody owns
Clients, suppliers, and third parties email documents tied to a project — plans, certificates, invoices, reports — into a shared inbox. Someone opens each one, identifies the project code, and files the attachment by hand. When volume is high, filing lags or gets skipped.
Volume
dozens of documents per day across active projects
By hand
1-2 full days per week of one person’s time; documents misfiled at audit
→The number that decides all of this is your volume. Everything else on this page is a guess until I know it.
03 · The machine
A machine reads one document in about 40 seconds, for roughly ten cents, scanned or digital, and gets close to zero fields wrong. A person takes between two and ten minutes, and the error rate climbs when they are tired. That is the cost per RFQ.
Pre-production. Real numbers.
I have built exactly this intake for a sixty-person fabricator, where job orders arrived as WhatsApp photos and emailed PDFs scattered across several inboxes.
I have built satellite software, and B2B systems used by around 50,000 people a month, where a bug means a payment does not clear.
The same engineering, pointed at a sixty-person shop. What changes is the ceremony, not the quality.
Tell me your volume and I'll tell you if it's worth it.
30 minutes, free. You tell me how many come through in a week. I tell you whether a machine can take it off your desk, what it would take to build, and what it would cost. If it isn't worth building, I say so on the call.