Two jobs fell through the cracks last quarter. Both were in someone's inbox.
Incoming job orders scattered across inboxes and messaging apps
New work requests arrive across email, WhatsApp photos, phone calls, web forms — and no single inbox owns them. Someone re-types each one into the planning system every morning; occasionally a job falls through the cracks.
- Volume
- daily; 10-30+ new requests per week
- By hand
- several hours per week across the ops team; 1-2 missed jobs per quarter
Project documents landing in a shared mailbox nobody owns
Clients, suppliers, and third parties email documents tied to a project — plans, certificates, invoices, reports — into a shared inbox. Someone opens each one, identifies the project code, and files the attachment by hand. When volume is high, filing lags or gets skipped.
- Volume
- dozens of documents per day across active projects
- By hand
- 1-2 full days per week of one person’s time; documents misfiled at audit
Internal handoffs losing context between people or shifts
When a job moves from one person, shift, or office to the next, the context lives in someone's head or a Word doc. The receiving person re-reads, re-calls the client, or asks the original owner to explain.
- Volume
- dozens to hundreds of handovers per week in multi-person teams
- By hand
- hours of re-reading and re-asking per week; slower client response
Daily planning maintained by hand in a shared spreadsheet
The week's jobs, shifts, deliveries, or appointments live in a shared spreadsheet updated every morning by one person — often scribbled on paper first and typed up during the first hour. When the planner is off, nobody knows what's happening.
- Volume
- daily
- By hand
- 30-60 min per day of planning admin; brittle and person-dependent
If any of these sound like your week, a small machine can probably fix it. I've built fixes for problems exactly like these.
I built software used by 50,000 people every month at KLM, NS, and BBVA. The work in this department is simpler than that.
Tell me which one of these hurts most.
30 minutes, free. If it's not a fit, you'll know on the call.
Let's talk