OperationsRecurring weekly problems

Two jobs fell through the cracks last quarter. Both were in someone's inbox.

The recurring tasks I see most often in this department. Pick the one that hurt most last month.

Incoming job orders scattered across inboxes and messaging apps

New work requests arrive across email, WhatsApp photos, phone calls, web forms — and no single inbox owns them. Someone re-types each one into the planning system every morning; occasionally a job falls through the cracks.

Volume: daily; 10-30+ new requests per week
By hand: several hours per week across the ops team; 1-2 missed jobs per quarter

Project documents landing in a shared mailbox nobody owns

Clients, suppliers, and third parties email documents tied to a project — plans, certificates, invoices, reports — into a shared inbox. Someone opens each one, identifies the project code, and files the attachment by hand. When volume is high, filing lags or gets skipped.

Volume: dozens of documents per day across active projects
By hand: 1-2 full days per week of one person’s time; documents misfiled at audit

Internal handoffs losing context between people or shifts

When a job moves from one person, shift, or office to the next, the context lives in someone's head or a Word doc. The receiving person re-reads, re-calls the client, or asks the original owner to explain.

Volume: dozens to hundreds of handovers per week in multi-person teams
By hand: hours of re-reading and re-asking per week; slower client response

Daily planning maintained by hand in a shared spreadsheet

The week's jobs, shifts, deliveries, or appointments live in a shared spreadsheet updated every morning by one person — often scribbled on paper first and typed up during the first hour. When the planner is off, nobody knows what's happening.

Volume: daily
By hand: 30-60 min per day of planning admin; brittle and person-dependent

If any of these sound like your week, a small machine can probably fix it. I've built fixes for problems exactly like these.

ESAEuropean Space Agency. Ariane rockets and satellites. 23 countries, ~3,000 staff.

Air FranceFrance's national airline. ~40,000 staff.

BBVAOne of Europe's 20 largest banks. ~125,000 staff.

KLMThe world's oldest airline, since 1919. ~35,000 staff.

NSDutch national rail. 1.2 million passengers a day. ~20,000 staff.

I built software used by 50,000 people every month with the teams above. The work in this department is simpler than that.

Tell me which one of these hurts most.

30 minutes, free. You describe one recurring task that eats your week. I tell you whether a small machine can take it off your desk, what it would take to build, and what it would cost. Whether you build it with me or not, you leave with a clear answer.

Let's talk