Management·Recurring weekly problems
The Monday report takes half the morning to assemble. By Tuesday the numbers are stale.
The recurring tasks I see most often in this department. Pick the one that hurt most last month.
Weekly management reports assembled from multiple sources
The weekly leadership meeting needs a report: revenue, pipeline, delivery status, key incidents, overdue receivables. Building it means pulling figures from the accounting system, the CRM, the project tracker, and emails, then pasting into a deck. The person who builds it loses half a day every week.
- Volume
- weekly
- By hand
- half a day per week of senior time; numbers stale by meeting time
Cross-department coordination happening in long email chains
When a decision affects several departments — a pricing change, a new client policy, a process update — coordination happens in long email chains or group chats with dozens of replies. Decisions get buried in the thread; weeks later nobody is sure what was actually agreed.
- Volume
- several coordination threads per week
- By hand
- slow decisions; rework when people act on different interpretations
Board or investor updates prepared from scratch each quarter
Quarterly board or investor updates are built from scratch each time — numbers pulled from finance, commentary written from memory, slides reformatted by hand. Metrics shift from one update to the next.
- Volume
- quarterly
- By hand
- days of executive time per cycle; key metrics sometimes redefined
→If any of these sound like your week, a small machine can probably fix it. I've built fixes for problems exactly like these.
ESAEuropean Space Agency. Ariane rockets and satellites. 23 countries, ~3,000 staff.
Air FranceFrance's national airline. ~40,000 staff.
BBVAOne of Europe's 20 largest banks. ~125,000 staff.
KLMThe world's oldest airline, since 1919. ~35,000 staff.
NSDutch national rail. 1.2 million passengers a day. ~20,000 staff.
I built software used by 50,000 people every month with the teams above. The work in this department is simpler than that.