Clients ask questions through WhatsApp, email, the website form, phone calls, and sometimes in person. Each channel is watched by a different person (or not watched at all during busy periods). The same question gets answered several times a week, inconsistently.
20-30% of incoming questions are the same handful of things: opening hours, pricing, whether a service is available, document requirements. The front office answers each one by hand. When a key person is off, answers get inconsistent.
Clients call or email to ask 'where are we on X' — the status of a case, an order, a repair, a project. Someone checks the internal system and replies. The information is already in the system; the client simply has no way to see it themselves.
A support ticket started by one person gets picked up by another — at shift change, during holiday cover, or after escalation. The new owner re-reads the thread, calls the client back, and often asks the same questions again.
If any of these sound like your week, a small machine can probably fix it. I've built fixes for problems exactly like these.
I built software used by 50,000 people every month at KLM, NS, and BBVA. The work in this department is simpler than that.
30 minutes, free. If it's not a fit, you'll know on the call.
Let's talk